When staring out on your online casino journey, there are many things that could potentially impact your decision. From bonuses and product selection, to VIP schemes and promotions, it can be a minefield out there! Here at Live Roulette, we believe customer service to reign supreme, being a  part of the selection process all players should consider; and here's why!  

It's all part of the experience 

Whilst online casino to you may be a quick wager to fill five minutes of free time, for many, online casino is a hobby; one that is all about an adrenaline-pitching, fun experience. With new tools and games often being difficult to navigate, having a customer service team to support you as a paying customer is vital.  


If you have a question regarding a game, withdrawal, or even a new promotion, you want to know that your online casino has a feature that can help you. Most online casinos boast a mixture of email, live chat and phone support; with a small selection of providers offering all three. BGO, a well-known partner of ours, is one great example; a provider that has won various awards for their approach to customer service.  

Going that extra mile 

Whether it be buying a new jumper or changing your energy supplier, a business going that extra mile for you will always be welcomed. The same goes for online casinos, with some of the bigger brands such as Paddy Power and Bet365 have won awards for their attention to customer service, so be sure to check them out! 
Want to compare casino provider? Take a look through the Live Roulette site tdoay.